Return Policy

Our return policy extends for 14 days after the receipt of your item, allowing ample time for you to request a return. For the return to be valid, please ensure to provide proof of purchase (order number) and send back the product in its original condition, with the tag intact and unused. While it's not mandatory, your feedback regarding the reason for the return is appreciated as it assists us in enhancing our services for the future.

Initiating a return is simple. Reach out to us at kemetic.brand.gmail.com to start the process. Kindly note that all returns are to be shipped to the following address: [440 Pacific Street, San Luis Obisbo, Unit D].

In the event of any damages or issues, please inspect your order upon delivery. If there are any defects, damages, or errors with your received item, please notify us immediately. We'll swiftly assess the issue and rectify it accordingly.

Regrettably, we are unable to accept returns for sale items or gift cards.

Upon receipt and inspection of your return, we will promptly notify you regarding the approval of your refund. If the refund is approved, it will be processed automatically through your original payment method within 10 business days. Please be aware that it may take some time for your bank or credit card company to process and post the refund. If you have not received the refund within 15 business days of the return approval, please don't hesitate to contact us at kemetic.brand.gmail.com